Четвъртък, 27 Април 2017 г.
новини от последните 24 часа: 901
Лупа
If you are passionate to: Manage & take responsibility
  • manage 1st level customer support /hotline 24x7/, including all activities performed by internal teams /100+ employees/ and outsourcing partners. In the scope of support activities all customer segments/product lines are included /fixed & mobile services; residential & business customers/
  • manage internal customer support /20+ employees/, including all activities to support external partners, key accounts and shops;
  • monitor closely and report all Customer Service KPIs with appropriate analysis and action plan to improve
  • manage strategic projects to develop Mtel’s Customer Service as best in class on the market
  • manage budget workload and resources, tools, changes needed to perform in the most competitive way with reasonable cost
  • coordinate Customer Service relationships with all other functions with the single goal to provide excellent customer experience
  • set challenging targets for all activities and take responsibility to achieve them
  • lead Waste-, Quality-, Change-, Risk-, Crises-, Faults & issues-, Innovations management within Customer Service area
Lead & Inspire
  • empower the team members & partners to improve their results and struggle with all resources to keep them motivated, dedicated and satisfied
  • set high standards for self and others, keep promises, change fast to address the dynamic challenges in hotline daily life
  • improve new comers onboarding, discover and promote talents, improve employees satisfaction
  • develop performance management system to provide better recognition, rewarding and engagement of the employees
Challenge & Improve
  • challenge and optimize processes, identify and implement improvements to help drive operational efficiency
  • develop corporate Customer Service standards to exceed customer expectations
  • update and improve Customer Service strategies and tactics to increase customer satisfaction and reach company’ operational excellence goals
  • develop various communication channels with the customers, including self-care on web, IVR, IoS & Android applications, etc.
Listen & Respect Diversity
  • build and maintain productive and aligned with company values relationships with direct reports, peers and customers
  • listen to the voice of the customers and team members
Обяви за работа
Обяви за работа
If you are good at:
  • development and maintenance of the corporate Data warehouse system
  • development of ad-hoc reports
  • following the standard development process in the company
Обяви за работа

Ако имаш желание да:
  • създаваш ефективни екипи, като мотивираш и развиваш служителите;
  • управляваш финансовите ресурси на региона – хора, бюджети, процеси и средства;
  • планираш и поддържаш адекватно покритие на магазинната мрежа в региона;
  • комуникираш целите на компанията за приходи, продажби и клиентско обслужване на служителите в региона;
  • съблюдаваш за качеството на обслужване в магазините в региона и своевременно разрешаваш клиентски проблеми;
  • контролираш изпълнението на процеси, процедури и инструкции с цел отлично клиентско преживяване;
  • осъществяваш регулярни посещение на магазините в региона с цел проследяване на търговските резултати.
Обяви за работа
If you are good at:
  • understanding and applying in practice the tax legislation rules and requirements
  • application of procedures according to the Tax and Social Insurance Procedure Code
  • analysis of expected changes in tax legislation, as well as tax aspects of new business models and contracts with customers and vendors
  • transfer pricing, Tax at Source and Double Tax Treaties application
  • Value Added Tax, Corporate Income Tax and Personal Income Tax specifics
  • dealing with and verification of the full range of tax returns, reports and statements prepared by the company
  • transferring accounting information into meaningful tax documentation
Обяви за работа
On behalf of our Client, the well-known an international company, we are searching for  ASSOCIATE DIRECTOR Job Summary: Looking for a committed leader! In this key role, the Associate Director will be responsible for providing and overseeing certain finance & accounting transactional activities including general ledger transactions, BS reconciliations, Journal entries, Month end close, Statutory and group accounting and Corporate income tax returns for the BU. The successful candidate will be a driver of transformation and change and manages the change initiatives to ensure successful implementation. The effective professional will provide oversite to managers to manage day to day operations to support the business strategies ensuring continuous improvement and exceptional client service. Key position’ purpose: The Associate Director will responsible for delivering transactional processes across the organisation with a significant number of stakeholders, ensuring consistency and standardization. The position will be tasked with driving and delivering service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the service level and effectiveness expected throughout.   Essential Duties and Responsibilities:
  • Supports the transition team to ensure the successful migration of all in-scope activities to Shared Services;
  • Manage the team performance through metrics and key performance indicators. Motivates and engages Team members;
  • Responsible for the output and quality of services provided by the Shared Services Business Unit team to key customers;
  • Ensures all end closing procedures are completed efficiently, accurately and in a timely manner;
  • Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements;
  • Continuous improvements to systems and processes in place to ensure best practice, optimum effectiveness and efficiency;
  • Build positive and constructive relationships with key stakeholders;
  • Encourages an environment within the Team focused on continuous improvement of process efficiencies and customer service.
Обяви за работа
Wyser is an international company oriented in searching for and selecting specialized middle and senior management. Wyser is presented in Europe, South America, North America and Asia and we work with companies and candidates in over 40 countries across the world. For one of our clients – a renown international forwarding company, we are now looking for a FORWARDER Purpose of the job: The forwarder will act on behalf of importers, exporters or other companies to organize the safe, efficient and cost-effective transportation of goods. Main responsibilities: • investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security; • arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination; • negotiating contracts, transportation and handling costs; • obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes; • offering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units; • arranging insurance and assisting the client in the event of a claim; • arranging payment of freight and other charges or collection of payment on behalf of the client; • utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods; • arranging air transport for urgent and high-value freight and managing the risk door to door; • acting as broker in customs negotiations worldwide to guide the freight efficiently through complex procedures; • dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies; • arranging courier and specialist hand-carry services; • maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis; • maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight. Requirements: You will need to have: • University Degree • three years’ experience in the field • English language skills, additional language will be an asset • communication skills - you will be liaising with a variety of people; • clarity in communication, as major problems could arise through inaccuracies; • organisational and planning skills; • teamwork, tact and good interpersonal skills; • sensitivity to culture and religion; • good geographical knowledge; • sound industry knowledge; • flexibility and the ability to adapt to changing circumstances; • problem-solving ability, particularly when working under pressure; • accuracy and attention to detail; • numeracy and computer literacy. The company offers: • exceptional working atmosphere • very good remuneration • Additional social package • respect • reward for the efforts spent • career advancement opportunities If you possess the necessary qualities and skills and see a challenge in the role of FORWARDER, you are welcome to apply by sending your CV.
Обяви за работа
Ако имаш желание да придобиеш задълбочени познания в сферата на информационните технологии, да работиш и развиваш себе си в областта на бизнес анализа и управлението на ИТ проекти, и да допринесеш за развитието на пазара на телекомуникационни услуги в България, ние ти предлагаме идеалната възможност. Ако искаш:
  • анализираш, документираш и поддържаш изискванията на вътрешните клиенти
  • координираш и подпомагаш процеса на разработване и тестване на софтуерните промени и цялостни технически решения
  • участваш активно в планирането, управлението и контрола на ИТ проекти от различен мащаб
  • идентифицираш и управляваш рисковете при изпълнение на проекта
  • осъществяваш навременна, изчерпателна и ясна комуникация в рамките на проекта
  • отговаряш за поддържането на нужната документация
Обяви за работа
Our client is an entrepreneurial business, specialized in services and non-cash payment cards for the transportation sector. Due to the business expansion, they are opening a new position to support the relationship with corporate clients by providing excellent customer service and be proactive in initiating new business opportunities. The purpose of the role:  • Supporting the network of existing clients (small and medium businesses) along with identifying and developing new business relationships; • Maintaining and establishing business relationships with existing and potential clients via telephone calls and negotiations over the phone; Main responsibilities: • Supporting and developing relationships with clients following a prepared Call Plan aiming at providing the appropriate level of services towards existing and new clients with a focus on business relationships improvement:  - increasing the volume of additional services for existing customers; - developing new business opportunities/solutions for potential clients;  - offering winning strategies for clients based on their activities, business and needs; • Leading negotiations with current and new clients regarding conditions, preparing offers and prices, payment conditions, additional services and operational details;  • Contributing to the team culture and sharing knowledge, skills, expertise useful for the Sales team development and target achievement;  • Going through clients` profiles regularly (services, discounts, contracts, prices, credit conditions, credit limits) and planning the following development of the clients` database;  • Registering and keeping up-to-date all the data concerning interaction with clients; • Working with internal departments and third parties, virtual team colleagues in order to provide efficient and cost-effective customer service. Candidate`s profile: • 1-4 years of professional experience in Customer Support, Call Center, Telemarketing;  • Experience in negotiating with corporate clients;  • Fluent GERMAN is a must (!); Good English would be considered as an advantage;  • Higher education, preferably in economics;  • Computer literacy: MS Excel; • Work with databases (data processing, maintenance and inputting data in the systems); • Initiative, disciplined, flexible, adjustable person able to prioritize tasks and work in a team; • Independent individual, capable of solving issues by him/herself in critical situations;  • An ability to work under pressure and meet short deadlines.  The offer: • Professional development in an entrepreneurial company;  • A chance to join a dynamic and young team; • Competitive remuneration package along with performance-based bonuses; • Professional training, provided internally and externally;  • Opportunities for professional development inside the company.  Should you be interested in the opportunity and meet the requirements, you are welcome to apply by sending your up-to-date CV. Only shortlisted candidates will be approached. 
Обяви за работа
Our client is an entrepreneurial business, specialized in services and non-cash payment cards for the transportation sector. Due to the business expansion, they are opening a new position to support the relationships with corporate clients. The role is essential to maintaining and expanding the business potential of the organization. Main responsibilities: • Managing the client database;  • Controlling trade conditions, credit limits, document flow;  • Organizing documents and contracts;  • Addressing customer inquiries with an offshore center in Germany; • Leading negotiations with current and new clients regarding conditions, preparing offers and prices, payment conditions, additional services and operational details;  • Contributing to the team culture by sharing knowledge, skills, expertise useful for the Sales team development and target achievement;  • Going through clients` profiles regularly (services, discounts, contracts, prices, credit conditions, credit limits) and planning the following development of the clients` database;  • Registering and keeping up-to-date all the data concerning interaction with clients; • Working with internal departments and third parties, virtual teams in order to provide efficient and cost-effective customer service. Candidate`s profile: • 1-4 years of professional experience in Customer Support, Call Center, Telemarketing;  • Experience in negotiating with corporate clients;  • Fluent GERMAN is a must (!); Good English would be considered as an advantage;  • Higher education, preferably in economics;  • Computer literacy: MS Excel; • Work with databases (data processing, maintenance and inputting data in the systems); • Initiative, disciplined, flexible, adjustable person able to prioritize tasks and work in a team; • Independent individual, capable of solving issues by him/herself in critical situations;  • Calm and balanced personality, able to work under pressure and meet short deadlines.  The offer: • Professional development in an entrepreneurial company;  • A chance to join a dynamic and young team; • Competitive remuneration package along with performance-based bonuses; • Professional trainings, provided internally and externally;  • Opportunities for professional development inside the company.  Should you be interested in the opportunity and meet the requirements, you are welcome to apply by sending your up-to-date CV. Only shortlisted candidates will be approached.   
Обяви за работа
ЕВРОМАРКЕТ е най-големият доставчик на индустриално оборудване и строителна техника в България. В рамките на своето направление за строителна техника Евромаркет е представител за България на водещи технологични лидери като Komatsu, Manitou, Hidromek, Gehl, Sandvik, Vermeer, Ammann, които са еталон за качество в производството на земекопна и товарачна, подемна, комунална, пътно-строителна и минно-кариерна техника. Във връзка с разрастването на бизнеса компанията търси Търговски специалист с месторабота регионален офис гр. Стара Загора. Отговорности: • осъществява контакт с настоящи и нови клиенти, като ги консултира при избора им на продукти и решения; • организира презентации и демонстрации, води търговски преговори; • намира и разработва нови клиенти; • изготвя оферти, сключва договори и сделки; • отговаря за висококачествено обслужване на клиентите и следи за поддържане на коректни бизнес отношения с тях; • изготвя отчети за дейността си.    
Обяви за работа
If you are interested in:
  • analyzing new business requirements
  • preparing and providing high level technical solution
  • designing, specification and co-operation for implementation of new and currently existing M-Tel NGIN based services
  • ensuring proper documentation and preparation of designed NGIN services requirements
Обяви за работа
We are looking for expanding our team with SENIOR CONSULTANT to join the business and contribute to its success! THE ROLE REQUIRES: - Experience on the B2B arena – selling services; - Projects delivery experience;  - Business acumen and ability to understand and utilize market trends; - Constant, positive and engaging communication on expert, mid, and senior management levels; - Achieving sales results utilizing existing business relations and establishing new corporate partnerships; - Manage independently CRM system, forecasting, reporting, process administration; - Capability to represent ideas in a creative and intriguing written form; - Has experience with attracting and retaining talents; THE IDEAL CANDIDATE:  - Is a mature, responsible and committed professional; - Result oriented, striving towards excellence and overachieving targets; - Demonstrates capacity to multitask, prioritize, manage change;  - Builds trust and communicates on all levels within organizations;  - Disciplined and proactive individual;  - Capable to manage tasks independently and as a team member;  - Charismatic personality OUR PROPOSAL: - Excellent remuneration package and attractive bonus scheme; - Participating in and leading challenging projects in the high-demanded industries on the market; - International environment and culture - Opportunity for professional development in a multinational company;  - Professional trainings with top notch-tools and methodologies; - Central office location; If you recognize yourself in this position, please send us your CV in English. Only shortlisted candidates will be approached.  
Обяви за работа
If you are interested in:
  • governing, coordinating and planning activities related to establishment of new and development of existing IT services
  • defining and controlling SLAs/OLAs for IT Managed Services
  • coordinating production environment changes
  • controlling and facilitating support of services for end customers, internal clients and technical support in IT area
Обяви за работа